Help & Support
Something not working, or do you have a question? Here are answers to the most common questions. If that doesn’t help, write to us – real people in Karlsruhe read and reply to every message.
Quick help
Setting up and pairing
The setup guide takes you step by step through your child’s iPhone, Screen Time, the parent PIN, and pairing. The best way to pair the two iPhones is side by side.
“Screen Time is locked on this iPhone”
Apple won’t allow Screen Time approval while a management profile is installed – for example, one from a school, company, or another parental control app. Remove it under Settings → General → VPN & Device Management and try again.
Requests or notifications aren’t coming through
Allow notifications for familydevice on both iPhones (Settings → Notifications → familydevice). When you’re out and about, requests and approvals go through iCloud: Both iPhones must be signed in to iCloud and online.
A website was blocked
familydevice blocks known malware, phishing, and scam sites. Find out what’s behind the block and what you can do in Why is it blocked?. Everything else is only blocked by rules that you as parents set yourselves.
Purchases and subscriptions
Purchases and subscriptions are handled by Apple. If you’ve switched to a new iPhone, tap Restore Purchases in familydevice. You can cancel under Settings → [your name] → Subscriptions; Apple decides whether to issue refunds.
Other ways to reach us
- hallo@anticipater.com
- PHONE
- +49 (0) 721 619 025 28
- ADDRESS
- ANTICIPATER GmbH · Alter Schlachthof 39 · 76131 Karlsruhe
- RESPONSE TIME
- on weekdays, usually within one day